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Pop-In Call #6

The Hotel as a Community w/ The Hoxton’s Philippa Wagner


Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future. 

Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.

In this pop-in call Philippa talks about:

  • The role of community in understanding future trends, cultural nuances, customer behavior and shaping the hotel experience of tomorrow
     
  • The Hoxton as a community-led brand that connects travelers and local communities
     
  • How its Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new products such as "Working From", the Hoxton's new coworking space
     

Listen to the co-matter podcast anywhere by subscribing to iTunes, Spotify, Soundcloud, Stitcher or your favorite podcasting app (search for "co-matter"). 

If you're interested in the work Philippa and her team are doing check out 23 lab and follow The Hoxton on Instagram and Twitter.

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