Philippa Wagner: The hotel as a community
Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future.
The co—matter podcast 037 | February 19, 2020
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Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.
In this pop-in call Philippa talks about:
- The role of community in understanding future trends, cultural nuances, customer behavior and shaping the hotel experience of tomorrow
- The Hoxton as a community-led brand that connects travelers and local communities
- How its Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new products such as "Working From", the Hoxton's new coworking space
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Last updated: April 22, 2025 ■ 11:11am