PHILIPPA WAGNER_THE HOXTON_ENNISMORE_23 LAB_SQ

Philippa Wagner: The hotel as a community

Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future. 

The co—matter podcast 037 | February 19, 2020

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Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.

In this pop-in call Philippa talks about:

  • The role of community in understanding future trends, cultural nuances, customer behavior and shaping the hotel experience of tomorrow

  • The Hoxton as a community-led brand that connects travelers and local communities

  • How its Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new products such as "Working From", the Hoxton's new coworking space
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Last updated: September 24, 2021 ■ 22:43pm