Philippa Wagner: The hotel as a community

Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future. 

The co—matter podcast 037 | February 19, 2020

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Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.

In this pop-in call Philippa talks about:

  • The role of community in understanding future trends, cultural nuances, customer behavior and shaping the hotel experience of tomorrow

  • The Hoxton as a community-led brand that connects travelers and local communities

  • How its Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new products such as "Working From", the Hoxton's new coworking space

Zossener Str. 41
10961 Berlin
Management Board: Severin Matusek
Court of Registration: Amtsgericht Charlottenburg HRB 195395 B

VAT ID: DE317741247

Last updated: May 14, 2024 ■ 17:35pm